Refunds: If the client has retained the services for one year and has pre-paid QDHOSTS for such services, refunds will be issued for any unused full month of the services, upon client’s request. Therefore, if client’s account is canceled at any point during the one-year term, the client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month. If the client cancels within the first 30 days of service, the client will receive a full refund minus any add-ons purchased. Refunds are based on the client’s purchase price. So, if the client paid $38 for the year, the client will be eligible for a refund of $38 minus add-ons and monthly usage.
NOTE: If you are a yearly customer and you cancel your account, your refund will be calculated at the monthly rate and NOT the yearly rate. Also, the domain is considered an add-on and will become billable upon cancellation, if the domain was supplied to the client for free because of a yearly purchase.
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