General

How do I open a ticket?
You can go to https://qdhosts.com/blog/support/ and open a support ticket. We will respond to your ticket within 30 minutes.
Do you have detailed migration documentation?
Yes, we have documentation to help you to migrate to our servers, but keep in mind that we can not account for every eventuality. We do offer migration as a service. You can purchase this service on our shopping site.
Do you have a money back guarantee?
Yes, we have a 30-day money back guarantee. You must cancel your account before the 30th day of service in order to get a total refund.
Why host with Qdhosts?
Frankly, most platforms offer many of the same services, but what makes Qdhosts so different is our maintenance hosting option. For the same price that other hosting companies charge, we do all of your Cpanel administration for you. We even do extras, such as template installations. Our clients love this option. This is what we are known for.

Technical

Which hosting option should I choose?
The hosting option you choose depends on your individual needs. If you have an informational site, you probably could get away with our basic option. If you require applications and have a lot of traffic, you may need to move to our standard option. However, keep in mind that this requires you to understand CPanel. If you are a client who wants to host, but would rather not handle any of the CPanel administration, the maintenance hosting is best for you.
Can I transfer to Qdhosts if I already host with someone else?
Absolutely, you can sign up with us at any time. Simply go to http://qdhosts.com and select a hosting option. Follow the sign up process and it is that simple. Remember that you must notify your current host that you are cancelling your service and settle billing and credit issues. If you have any issues, you can contact us and we will happily help you through this process.
Can I have multiple domains under one hosting plan?
It depends on which hosting option you choose. Some hosting plans allow more domains than others.
Can I install WordPress from within my Cpanel?
We have multiple open source applications. You can log into your CPanel and select Softaculous scripts and Apps to view them.
What if my question is not listed here?
If your question is not listed here, please check our knowledgebase. You can also visit http://qdhosts.com or contact us using our contact page and send us your question. We will get back to you within 24 hours. If you need an answer right away, please call our support department at (267) 613-4353.

Billing

What form of payments do you accept?
We accept Visa, MasterCard, American Express, and Discover. For additional payment options, like purchase orders and checks, please contact sales.
Do I have to pay yearly to get a $l off per month?
Yes! The discount we offer requires the client to sign up for a year of service. If you sign up for a year of service and cancel, the prorated price will be charged for the monthly rate and then a refund will be issued.
Do you automatically charge me when my renewal is due?
We do automatically charge some of our customers when their renewal is due. This is decided during signup. Some clients want to be billed, and others want to have autopay. We can accommodate either option.
How do I cancel my account?
You must log into your account and open up a support ticket requesting “account cancellation.” Your account will be cancelled and prorated before refunding any money that’s due.
Phone CallSupport TicketChat Support
If you wish to contact us by phone please call (267) 613-4353. Use option 1 to get to the Qdhosts menu.
If you need to open a support ticket, please visit our support page. However, we do have a knowledgebase that may answer some of your common questions. Below you will find links to our support page and our knowledgebase.
If you need to chat with a support person, please click on the chat screen on the lower right-hand side of your screen. If there is no chat support personnel active, an e-mail will be sent to the support departments general mailbox, and you will receive a response within 24 hours. .

Copyright 2018 © Qdhosts Division of Quadjam Enterprises Inc.

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